Refund and Returns Policy

Brewing Gadgets adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange & return policy.

ELIGIBILITY CRITERIA FOR EXCHANGE:

Your purchase may be eligible for exchange as per below criteria:

1. Machine purchased from brewinggadgets.com is eligible for exchange for quality-related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used.
2. Cleaning, Scale& Cupping and Accessories category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please photograph the defect as soon as you open the packaging.
3. Products purchased during the sale period / discounted pricing, are not eligible for returns or exchange.
4. Service books online are not eligible for return or exchange.
5. Spare Parts and Consumables are not eligible for returns or exchange.
6. Customised products or special bulk orders are not eligible for returns or exchange.
7. International orders are not eligible for returns or exchange.

EXCHANGE PROCESS:

1. 1. If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
      1. Call at +97144474261, Monday – Saturday 8.30 AM to 6.30 PM
      2. Email at care@brewinggadgets.com
      3.  For Damage/quality issues, please provide the order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
      4. In case of an exchange request, please additionally mention the purchased details and the technical problem faced with the product.
   2. Our customer care team will investigate and revert within 3 working days. Upon receipt of communication from our customer care team, please follow the below steps:
      1. In case of quality issue/defect:
         1. Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes and/or any other inclusions sold as a part of the purchase.
         2. We will organize a reverse pick up, at no additional charges, from the address stated in your invoice.
         3. Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
         4. In the rare occurrence that a replacement piece is not available, we will request the customer to allow us a minimum of 15 days to arrange the replacement. If we are not able to provide a replacement within 15 days, then a refund will be issued for the full amount of the damaged product.

1. In case of return of product:
   1. Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes and/or any other inclusions sold as a part of the purchase.
   2. We will arrange the return shipment. The customer is to bear all costs associated with the return of the product, in this case.

REFUND POLICY

1. 1. If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
   2. In the rare instance we are unable to do so, we process the refund issue only in case of product defect or damage.

GENERAL TERMS & CONDITIONS

1. 1. Orders once confirmed, cannot be cancelled/amended.
   2. Products purchased during the sale period/discounts are not eligible for return or exchange.
   3. Products purchased before sale cannot be exchanged during the sale period.
   4. Please ensure that the delivery received is in good condition and has not been tampered with before you sign off acceptance.
   5. In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.
   6. For sale-related policies, please refer to our Sale T&Cs