1. What are the payment options available on Brewing Gadgets?
Brewing Gadgets accepts payments via credit cards, debit cards, net banking & Tabby.
2. What modes of payment are accepted for domestic and international orders?
For domestic orders, we accept all major debit & credit cards, net banking options, as well as TabbyFor International orders we accept all major debit & credit cards
3. How does Brewing Gadgets handle cancellations of orders?
Orders can be cancelled before they are shipped. Once shipped, cancellations are not possible. Refunds for cancellations are processed within 7-10 business days.
4. What are the shipping charges for orders?
Domestic Shipping charges:
25 AED & order above 500 AED is free delivery
International Shipping charges:
Present upto 500 AED Purchase is 65 AED Shipping
501 AED to 1000 AED Purchase = 110 AED Shipping
1001 AED to 1999 AED Purchase = 175 AED Shipping
2000 AED and above = Free Shipping.
Note: Local VAT and customs duties will be charged as per actuals by the shipping company upon delivery and must be settled directly with the courier.
5. How does Brewing Gadgets ensure the security of online transactions?
Brewing Gadgets uses secure encryption technology to protect customers’ personal and payment information during online transactions.
6. How does Brewing Gadgets protect the security of user information?
We take the security of your information seriously. All sensitive data, including payment details, is encrypted during transmission and stored securely. Our websites and systems are protected by firewalls and advanced monitoring tools, and access to customer information is restricted to authorized personnel only. We also partner with trusted payment gateways that comply with PCI-DSS standards to safeguard your transactions.
7. Can users access and update their personal information stored by Brewing Gadgets?
Yes. You can access and update your personal information at any time by logging into your account on the Brewing Gadgets website. If you need help or would like our team to make changes for you, please contact our customer support team at care@brewinggadgets.com.
8. What is the standard delivery timeline for orders?
The standard delivery timeline for orders is as below
United Arab Emirates is 2 working days
United Arab Emirates Western Region is 3 working days
International (KSA, OMAN, QATAR, BAHRAIN) is 7 working days.
Note: Timing may be affected if you miss a message from the courier.
9. Is there any shipping offer for domestic orders?
Yes, we offer free shipping on all domestic and international orders above AED 500. For domestic orders below AED 500, a shipping fee of AED 25 applies, while international orders below AED 500 will be charged AED 55. We also provide a special discount for new users when they subscribe.
10. How can I track my order after it has been shipped?
You can track your order anytime on the BG website under the “My Account” section or directly on the shipping partner’s website using the tracking number provided. We’ll also keep you updated with shipment notifications via WhatsApp.
Alternatively, you can inquire about the order status by sending an email to our official email ID care@brewinggadgets.com or WhatsApp on number +971 52 438 5156
11. What happens if my package cannot be delivered?
Our delivery partners will attempt to deliver your package up to three (3) times. If delivery is unsuccessful after these attempts, the package will be returned to us. Please note that in such cases, the shipping fee is non-refundable. To avoid delivery issues, kindly ensure that your shipping address and mobile number are entered correctly.
12. What is the return policy for damaged or defective products?
If your order arrives damaged or defective, please notify the Brewing Gadgets support team within 24 hours of delivery. To receive a replacement or refund, the item must be returned in its original packaging. You can reach us at care@brewinggadgets.com or on WhatsApp at +971 52 438 5156.
For faster processing, we recommend recording a short video while unboxing your order, especially if it contains glassware. This helps us verify the issue quickly and speed up the resolution.
13. What is the eligibility criteria for exchanging a product purchased from Brewing Gadgets?
Products purchased from brewinggadgets.com can be exchanged within 7 days of delivery, provided they are unused, in their original packaging, and with all tags intact.
Please note that the following categories are not eligible for return or exchange:
• Cleaning products
• Scales and cupping tools
• Accessories
• Service books purchased online
• Spare parts
• Consumables
• Customized products
• Special bulk orders
• International orders
14. What should I do if I receive the wrong product?
If you receive the wrong item, please contact our support team at care@brewinggadgets.com or on WhatsApp at +971 52 438 5156. Once your request is confirmed, pack the product in its original packaging along with the invoice, labels, and tags. Our courier partner will collect it and we will arrange the correct replacement.
15. What is the process for exchanging a product with quality issues or defects?
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags and box. We will organize a reverse pick-up at no additional charge. Upon receipt at our warehouse, a fresh piece will be dispatched within standard shipping timelines. If a replacement is unavailable within 15 days, a refund will be issued for the full amount of the damaged product.
16. How do I initiate an exchange for a wrong product received?
Pack the product in its original packaging with the invoice, labels, tags, etc., and our courier partner will collect the product.
17. What is the refund policy for products purchased from Brewing Gadgets?
We offer a 7-day refund policy for products that are unused and in their original condition. Please note that transaction fees and shipping costs will be deducted from the refunded amount.
18. What is the warranty policy for products purchased from Brewing Gadgets?
Warranty coverage is valid with the original invoice as proof of purchase. It applies to the repair or replacement of the same or a similar product of equal design and quality. Please note that the warranty value will not exceed the maximum retail price (MRP) of the product.
19. How can I claim warranty service for a product purchased from Brewing Gadgets?
To request warranty service, please contact our Customer Care team at care@brewinggadgets.com. You will need to provide the original invoice as proof of purchase for us to process your claim during the warranty period.
20. What does the warranty cover for products purchased from Brewing Gadgets?
The warranty covers the cost of repairing or replacing parts related to the product’s design and quality. For commercial machines and grinders, it also includes the service engineer’s visit if the product is still under warranty.
Please note that the warranty does not cover issues caused by electrical failures or improper use that goes beyond the guidelines provided in the user manual.
21. Are there any additional charges associated with warranty service from Brewing Gadgets?
Yes. Accessories not covered under warranty will be charged at full price. In addition, any services required due to electrical failures are not included in the warranty, and the cost of spare parts will be billed separately.
22. What situations are not covered by the warranty offered by Brewing Gadgets?
The warranty does not cover:
• Normal wear and tear
• Damage caused by chemicals or corrosion
• Mishandling, tampering, or improper use against the user manual instructions
• Electrical failures or Acts of God (natural disasters, etc.)
In addition, the warranty will be void if the product serial number is damaged or removed, or if a product designated for personal (non-commercial) use is used in a commercial setting.
23. Can I get a refund for a product bought during a sale if it is defective?
Yes. If a product purchased during a sale is defective, you are eligible for a refund or replacement. Please contact our customer support team at care@brewinggadgets.com for assistance.
24. Can I get a price adjustment if the product I bought before the sale goes on discount?
No. Our policy does not allow price adjustments on products purchased before a sale period.
